FAQ
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FAQ for Service
FAQ for Machine Equipment
FAQ for Fasteners

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How does your factory do regarding quality control?

We always pay great attention to quality control from the very beginning and every product was tested piece by piece before delivery.

Can I mix different models in one container?

Yes, different models can be mixed in one container, but the quantity of each model should not be less than MOQ.

Why choose us?

1) Reply you in 24 working hours.2) Experienced staffs would like to answer all your questions in time.3) Customized design is available. ODM&OEM are welcomed.4) Special discount and protection of sales are provided to our consumers.5) We can provide free sample, consumer should pay the freight first, and the expensive sample cost will be added in the next order.6) As an honest exported seller, we always use professional factory, quality quotation, good service, skilled technicians to ensure our products to be finished in high quality and stable feature. 

How long is your delivery time?

Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.

Could you provide free samples?

We can provide free samples for standard fastener, But the clients will pay the Express charges.

Can you do OEM for me?

We accept all OEM orders,just contact us and give me your design.we will offer you a reasonable price and make samples for you ASAP.

Do you have MOQ request ?

Our MOQ is usually 1x20ft container. Free samples is ok but need pay thecourier charge Charge can be deduct in future orders.

What service can you provide before order?

About the pre-sale service, We provide professional solutions according your demands,such as design、technical parameter, delivery flow etc. at the same time, we can supply invitation letter for your visit our factory and know more our factory.

Can you be responsible for transport?

Yes,we owned expert export team, we can arrangement for you to your destination port or address.

Do you have after sales support?

Our engineer can supply remote-video technical support and teach your worker.

How many workers is needed for the machine operation?

One worker is engough, the machine use automatic PLC control system.

What's the warrany for our machine?

We provide 2years guarantee and provide lifetime technical support.

If you can accept OEM? Design and manufacture according our photo.

Yes, we can accept OEM,we owned expert engineer team, and use famous brand components according your demands.

How Can I Know How My Order is Being Done?

We will inspect and test all items in order to avoid damage and missing parts before shipping. The detailed inspection pictures of the order will be sent to you for your confirmation before delivery.