FAQ
all
FAQ for Service
FAQ for Machine Equipment
FAQ for Fasteners
FAQ for Grinding Ball

all

Do you have any certificate?

Yes, our company has ISO 19001:2008 certificate. We could also supply customer the Test report, SGS by third party.

What's your wear rate and breakage rate?

What's your wear rate and breakage rate?

Can you provide free sample?

Yes, we are glad to supply free samples which quantity is less than 10kgs. But usually the courier fee should be paid by customer.

What's your warranty?

1 year.

Which kind of steel balls that you produce?

Our main products are high chrome cast grinding balls, forged balls, grinding cylpebs.

How does your factory do regarding quality control?

We always pay great attention to quality control from the very beginning and every product was tested piece by piece before delivery.

Can I mix different models in one container?

Yes, different models can be mixed in one container, but the quantity of each model should not be less than MOQ.

Why choose us?

1) Reply you in 24 working hours.2) Experienced staffs would like to answer all your questions in time.3) Customized design is available. ODM&OEM are welcomed.4) Special discount and protection of sales are provided to our consumers.5) We can provide free sample, consumer should pay the freight first, and the expensive sample cost will be added in the next order.6) As an honest exported seller, we always use professional factory, quality quotation, good service, skilled technicians to ensure our products to be finished in high quality and stable feature. 

How long is your delivery time?

Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.

Could you provide free samples?

We can provide free samples for standard fastener, But the clients will pay the Express charges.

Can you do OEM for me?

We accept all OEM orders,just contact us and give me your design.we will offer you a reasonable price and make samples for you ASAP.

Do you have MOQ request ?

Our MOQ is usually 1x20ft container. Free samples is ok but need pay thecourier charge Charge can be deduct in future orders.

What service can you provide before order?

About the pre-sale service, We provide professional solutions according your demands,such as design、technical parameter, delivery flow etc. at the same time, we can supply invitation letter for your visit our factory and know more our factory.

Can you be responsible for transport?

Yes,we owned expert export team, we can arrangement for you to your destination port or address.